BIG POWER WATER CO.
PRIVACY POLICY & SMS TERMS
Effective Date: November 1, 2025

1. Who We Are

Big Power Water Co. (“Big Power Water,” “we,” “us,” or “our”) provides whole-home water treatment, filtration, installation, service, and warranty support. Our main office is located at:

Big Power Water Co.
530 South Carrier Parkway
Grand Prairie, TX 75051 Big Power Water

This Privacy Policy explains how we collect, use, store, and share your information when you:

  • Visit or use our website (www.bigpowerwater.com)

  • Contact us through web forms, phone, text, or email

  • Schedule service, request an estimate, or enter into an installation/service agreement

  • Opt in to receive SMS/text messages from us

By using our website or services, or by opting in to SMS/text messaging, you agree to this policy. Big Power Water

2. Information We Collect

A. Contact Information
We may collect:

  • First and last name

  • Email address

  • Phone number (including mobile number)

  • Service / mailing address

We collect this through our website forms, email, phone calls, rental or service agreements, in-person service, or third-party booking/scheduling systems. Big Power Water

B. Service Information
We may collect:

  • Details about your water system, equipment, installations, warranties, and service requests

  • Scheduling details and appointment history Big Power Water

C. Usage Data (Website)
When you visit our website, we may automatically collect technical data such as:

  • IP address

  • Browser type and version

  • Device type (desktop, tablet, mobile)

  • Pages viewed, timestamps, and time spent on pages

  • General diagnostic/analytics data used to improve our site performance and security Big Power Water

D. Cookies and Tracking Technologies
We use cookies, tags, pixels, and similar technologies to:

  • Keep the website secure and functional

  • Remember your preferences (like login or language)

  • Understand how visitors use our website so we can improve it

Types of cookies we use:

  • Essential cookies: required for basic site functionality and security.

  • Preference cookies: remember your choices to make your experience easier.

  • Policy/consent cookies: store that you’ve seen or accepted our cookie notice.

You can disable cookies in your browser settings. If you disable certain cookies, parts of the site may not function properly. Big Power Water

Some emails we send may include small tracking pixels (“web beacons”) that tell us if an email was opened or a link was clicked. We use this only to improve communication and support. Big Power Water

3. How We Use Your Information

We use your information to:

  • Provide quotes, service, installation, maintenance, and warranty support

  • Schedule and confirm appointments

  • Send service-related updates (arrival windows, reschedules, completion notices, etc.)

  • Send account notifications such as billing reminders, warranty information, or service follow-up

  • Communicate with you regarding customer care

  • Respond to questions or requests you submit

  • Maintain records for legal, accounting, and warranty purposes

  • Improve our website, services, and customer experience

  • (If you have opted in) Send you SMS/text messages

We do not sell your personal information. We do not share or rent your mobile number to third parties for their marketing. Big Power Water

4. Data Sharing

  • We do not sell, rent, or trade customer contact information or mobile phone numbers with third parties for their marketing.

  • SMS opt-in information and consent are used only to provide service-related communications such as scheduling, installation and delivery updates, warranty support, service reminders, and customer care follow-up.

  • Any vendor or service provider we work with may only use your information to perform services on our behalf (for example: scheduling, billing, limited customer communication, or analytics) and is not permitted to use your information for their own marketing. Big Power Water

5. SMS / TEXT MESSAGE TERMS

Data Collected for SMS
When you opt in to receive text messages, we may collect and store your name, email address, service/mailing address, and mobile phone number. Big Power Water

How We Use SMS
We use SMS/text messaging for strictly service-related purposes, including:

  • Account notifications

  • Scheduling and appointment updates

  • Installation and delivery updates

  • Service reminders and warranty-related communication

  • Customer care follow-up / support after service

We do not send promotional or mass marketing texts without consent. Message frequency varies based on your service activity with us. Message & data rates may apply. Consent to receive text messages is not a condition of purchase. Big Power Water

STOP / Opt-Out Instructions
You can opt out of SMS at any time. To stop receiving text messages from us, you may reply STOP or UNSUBSCRIBE. After you opt out, you may receive one final message confirming that you have been unsubscribed. We will remove your number from our SMS list. Big Power Water

HELP Instructions
You can reply HELP at any time for assistance. You will receive a message with contact information so you can reach us for support. Big Power Water

Data Retention for SMS
We keep your SMS contact information while you are subscribed to our text messaging. You may request deletion at any time (see “Your Rights” below). Big Power Water

Non-Sharing Clause (Mobile Numbers / SMS Consent)
We do not sell, rent, or trade mobile numbers or SMS consent data with third parties for their marketing. SMS opt-in data and consent are not shared with unrelated third parties. Big Power Water

6. Legal Basis and Security

We take reasonable safeguards to protect your information against unauthorized access, disclosure, or misuse. This includes limiting access to customer data and maintaining secure storage systems. However, no method of storage or transmission over the internet or wireless network is 100% secure. We encourage you not to send highly sensitive personal information (like full credit card numbers) by text message. Big Power Water

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal data we have about you

  • Request correction of inaccurate information

  • Request deletion of your information from our active records

  • Opt out of SMS/text messaging

  • Ask questions about how your data is used

To exercise any of these rights, contact us using the information in the “Contact Us” section below. Big Power Water

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate action. Big Power Water

9. Service Providers and Third Parties

We may work with third-party vendors and platforms to help us provide scheduling, messaging, installation, billing, warranty handling, or analytics. These providers may access information only as needed to perform services on our behalf and are not permitted to use your information for their own marketing. Big Power Water

10. Data Retention

  • Website / account / service data: We keep records as needed to provide service, comply with warranties, resolve disputes, and meet legal or accounting requirements.

  • SMS data: We keep your phone number and related communication history while you are subscribed to our SMS service. If you unsubscribe and request deletion, we will remove your number from our active texting list. Big Power Water

11. Opting Out of Certain Communications

You may opt out of:

  • Marketing-style emails (if we ever send them) by using the “unsubscribe” link in the email

  • SMS/text messaging by following the STOP process described above

Please note: We may still contact you for required service, safety, appointment, installation, or warranty-related communications even if you opt out of marketing-style messaging. Big Power Water

12. Do We Sell or Trade Personal Information?

No. Big Power Water Co. does not sell, rent, or trade customer contact information or mobile phone numbers with third parties for their marketing. Big Power Water

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in services, applicable laws, or messaging requirements. The “Effective Date” at the top will be updated when changes are made. If we make material changes to how we use your phone number or how SMS works, we may notify you by email, text message, or a prominent notice on our website. Big Power Water

14. Contact Us

For questions, requests, or to exercise your privacy rights (including STOP/UNSUBSCRIBE for SMS or data deletion requests), you can contact us at:

Big Power Water Co.
530 South Carrier Parkway
Grand Prairie, TX 75051
Website: www.bigpowerwater.com